Privacy Policy

Last updated: April 14, 2024

Israel Cargo Logistics (ICL) Ltd and its affiliates (“ICL”, “we”, “us” or “our”) respects the privacy of its users (“User(s)”, “your”, “you”, “data subject(s)”, or “Vistor(s)”,) and its clients (“Client(s)”), and is committed to protecting your privacy and the personal information that you share with us through the use of our website found at https://ilcargo.com/  (the “Website” or “Site”), our web and mobile app (the “Software” or “App”), These, along with our marketing campaigns, social media engagements, community interactions, and any other services we offer, are collectively identified as the “Services“.

ICL Privacy Policy (the “Privacy Policy” or “Policy”) outlines the data collection and processing procedures utilized by our Site and Software. This Policy provides transparency into the types of personal information that are collected and the manner in which they are utilized. By accessing our Website, and Software, and using our Services you acknowledge and consent to the data practices described in this Policy.

ICL is a renowned global transportation and logistics company that offers a comprehensive suite of services tailored to meet diverse logistics requirements. Specializing in logistics services, freight forwarding (both air and sea, import and export), drop shipment services facilitating cargo transport globally, relocation services, global supply chain solutions, customs brokerage services, and industry-specific solutions (including exhibitions, military and defense, insurance, etc.), ICL also provides advanced logistics solutions with warehouses and distribution centers, logistics consulting, eCommerce solutions, and more. We highly value your privacy and are dedicated to safeguarding your personal information. This Privacy Policy details our approach to collecting, using, sharing, storing, and protecting your personal information across our services. By engaging with our services, you consent to the collection and utilization of your personal information as outlined in this Privacy Policy.

Please note if you follow a link to any other website from our Services, please check their privacy policies before submitting any personal information to those websites. By visiting our Site or registering our Services, you consent that we will collect and use your information under the terms of this Privacy Policy. 

Please read this Privacy Policy and contact us if you have any questions at: Privacy@ilcargo.com. 

Preliminary Notes

Please read this policy and make sure you fully understand our practices in relation to your personal data (“Personal Data”)  before you access or use the Site or our Services. If you have read this Privacy Policy, and remain opposed to our practices, you must immediately leave this Site, and avoid or discontinue all use of the Services.  If you have further questions or concerns regarding this policy, please do not hesitate to contact us at: Privacy@ilcargo.com. 

Binding Agreement – This Privacy Policy constitutes an integral part of our Terms of Use  and unless explicitly mentioned otherwise in another agreement with you, is part of our legal engagement (“Agreement”). 

Content – Our Services do not contain inappropriate content. Nevertheless, we use appropriate technical and organizational measures to ensure the protection and retention of data subjects. 

ICL provides this Privacy Policy, as will be updated from time to time to inform you of our policies and procedures regarding the collection, use and disclosure of Personal Information we receive when you use the Website, Software and our Services.

Changes and updates to this Privacy Policy – We reserve the right to modify or update this Privacy Policy, reflect changes in our Site services, data processing practices, or conform to a regulatory requirement. Such changes will be effective immediately upon the display of the revised Privacy Policy. The last revision date will be reflected in the “Last Updated” heading. If we make material changes to this Privacy Policy, we will do our best to notify you by email or through a notice on our Website.

About This Privacy Policy

We have created this Privacy Policy to demonstrate our commitment to our User’s right to privacy. Your use of the Site, App and Services requires submitting Personal Data (as defined below), but only if you voluntarily choose to provide us with such Personal Data. Our Services are available to relevant Users or Clients, and certain functionalities may require registration and submission of certain Personal Data, as described in this Privacy Policy, such as when you request to use our Services. We will retain your Personal Data you provide us through the use of the Site and Services in accordance with this Privacy Policy.

This Privacy Policy was designed with the EU & UK General Data Protection Regulation (GDPR), US privacy laws and additional applicable privacy laws. However, given the country of your residency, other rules may apply to your Personal Data (see defined below “Applicable Privacy Laws”). 

If you would like to learn more about ICL’s region-specific processing of personal data, you can go directly below to the applicable notices for individuals in the EEA, California, Canada, Brazil and

Please read the Privacy Policy carefully to ensure you understand it and agree with its terms before using the Site & Services. You have no legal requirement to provide us your Personal Data. We collect, process and retain your Personal Information only if you choose to access and engage with our Site and/or our Services and in accordance with this privacy policy. You can always avoid providing us certain Personal Data; however, you acknowledge that it may prevent us from providing you certain Services or use our Website. If you do not agree with any of the terms provided in this Privacy Policy, and the choices we provide do not mitigate your concerns, please do not access or use our Services and avoid accessing and using our Website.

Definitions

Applicable Privacy Laws means any applicable privacy or other law to the extent applicable to our operation, including the General Data Protection Regulation (EU) 2016/679 (GDPR); European Union Member State laws, rules and guidelines implementing or supplementing the GDPR, as amended from time to time and to the extent applicable to our Company’s operation and our Services; the California Privacy Right Act of 2020, Cal. Civ. Code §§ 1798.100 et. Seq, (CPRA) as amending the California Consumer Privacy Act (CCPA), to the extent applicable; the Virginia Consumer Data Protection Act, H.B. 2307, 2021 Gen. Assemb., Reg. Sess. Va. 2021 (VCDPA) to the extent applicable; the Canadian Personal Information Protection and Electronic Documents Act, SC 2000, c 5 (PIPEDA) to the extent applicable; Act Respecting the Protection of Personal Information in the Private Sector (Quebec), R.S.Q., c. P-39.1 (Law 25) to the extent applicable; the Israeli Privacy Law – 1981 and any regulations enacted thereunder including the Privacy Protection Regulations (Transfer of Data to Databases Abroad), 5761-2001 and Privacy Protection Regulations (Data Security), 5777-2017 and any applicable guidelines, standards and/or instructions published by the Israeli privacy authority in effect from time to time relating to data security and data privacy.

Minor refers to a data subject underage (under 16 years or less depending on the legal jurisdiction applicable), which processing his/her personal data is only lawful if parent or guardian consent has been obtained. 

Data Controller refers to the person, organization, public authority, agency, or other body who, either alone or with others, determines the purposes for which and the manner in which any Personal Data is to be processed, and defines the controls required for such processing.

Data Processor refers to any person or organization (other than an employee of the Data Controller) who undertakes the processing of Personal Data on behalf of the Data Controller.

Data Subject refers to an individual who is the subject of Personal Data.

Data Subject Consent refers to the Data Subject’s approval or agreement for an activity to take place, having considered the benefits and risks of the activity. For consent to be valid, the data subject needs to be informed, have the capacity and knowledge to decide, and to have given their consent voluntarily. 

Personal Data refers to information about a living individual, which means that they can be identified (a) from that data, or (b) from that data and any other information which is, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular person or could in the future, come into the possession of the data controller, and as provided in this Privacy Policy below. 

Non-Personal Data means information that does not personally identify you and does not reveal your specific identity as an individual, such as anonymized information.

Processing refers to any operation which is performed upon or applied to personal data, whether undertaken manually or by automated means, including its acquisition, organization, storage, retrieval, consultation, amendment, availability, disclosure, erasure, or destruction.

Subprocessor shall mean any entity appointed by us or by one of our sub-processors, to Process Personal Data on our behalf or on behalf of that sub-processor, excluding any employee of our sub-processor or of any such appointed person but including any contractor or affiliate of the foregoing.

The terms “Controller“, “Processor“, “Sub-Processor”, “Data Subject“, “Personal Data“, “Processing” (and/or “Process“), “Personal Data Breach”, the “Union”, “Member State” and “Special Categories of Personal Data” shall have the meanings given in the EU Data Protection Law. The terms “Business”, “Business Purpose”, “Consumer”, “Service Provider”, “Third Party” or “Contractor” shall have the same meaning as in the CCPA. To the extent that CCPA applies, the term “Controller” shall also mean “Business”, and “Processor” shall also mean “Service Provider”, “Contractor” or “Third Party”.

This Policy was originally written in English. If you are reading a translation and it conflicts with the English language version, please note that the English language version prevails.

Roles and Responsibilities

Data Controller: Under the Applicable Privacy Laws, ICL is the Data Controller concerning Personal Data processing through the Website.

Data Processor: Concerning ICL’s other Services, ICL is the Data Processor.

Our main registered office is: 

Gilboa Street 1 Airport City

Israel, 7019900

+9723-977-7333

When Does This Privacy Policy Apply?

This Privacy Policy applies to Personal Data about you that we collect, use or otherwise process regarding your relationship with us as a Visitor of our Website or a User of our Services.

The Types of Personal Data That We Collect

In this Privacy Policy, “Personal Data” or “Personal Information” means any personal information about you that can identify you (by itself or in combination with other data), such as your name, address, email address, credit information, other means of identification, or your Internet Protocol (or ‘IP’). 

We collect personal information about you in several different ways. In this section, we will explain the various ways in which we collect personal information about you and how this information will be used.

This Policy refers to information of the first nature and can be collected in one of the following ways:

Data you provide us directly: 

Submitting information to us is optional in certain cases and required in others, depending on the Service you choose to use or access and whether you are a Customer or a User. This category includes one or more of the following data categories:

  1. Contact details. We may process your contact details (such as name, email address, phone number) if you submitted those to us when applying to us concerning our Services or when reaching out to our support services, as further described below.

Purpose: We use this information, based on your consent and our legitimate interest, for the purpose for which it was provided, respectively, including, responding to your inquiry and providing you with the support or information you have requested. 

Retention: We retain such information for as long as needed to provide you with the inquiry requested or as required under applicable law. We may use third-party services to help us provide this service. Hence your data will be shared with them only for processing, tracking, and addressing your request.

  1. Signing up and registration to the ‘Track Your Shipment’ Service. In certain instances, our services necessitate registration and sign-up to track shipments. Should you choose to proceed, you will be prompted to provide certain information, such as your email and credentials. This information will be used to uniquely link your account with you, your device (PC or mobile), and your usage, as well as for account authentication and security purposes. 

Purpose: We utilize your account information to assign an account to you, secure your access, and grant you access to your activity for direct management. 

Retention: We retain account information for as long as you remain a user of the product and as long as the account information is necessary to provide you with the services or as required by applicable law.

  1. Providing the Services. In order to access our Software Services, including but not limited to online tracking, freight services, supply management, reverse logistics, rigging and moving, software solutions for online services, FBA services (eCommerce), ERP services, courier services, and more, we require you to create a user account. During the account setup process, we collect data such as your address, name,company name, email, phone number, and fax number. 

Retention: We retain account information for as long as you are a User of the Product, and as long as the Account Information is necessary to provide you with the Services or as required by applicable law.

  1. Purchasing and payment information. When utilizing our Services, we may gather and handle specific payment details, including your full name, email address, credit card number, expiration date, bank account information, billing address, and related data. This information is utilized for sending purchase confirmations, notifications, support, and product notices. It’s important to note that depending on the Service used and the chosen payment method, your Payment Information might be gathered by third-party payment processors. 

Purposes: We collect and manage your Payment Information to fulfill your orders and process payments for our services. We may utilize third-party payment vendors to securely handle and store your Payment Information in accordance with their respective privacy policies. 

Retention: Your Payment Information will be retained for as long as necessary to complete your order and process your payment. Additionally, we may retain your Payment Information as mandated by applicable law or to resolve disputes.

  1. Newsletter subscription. If you choose to subscribe to our newsletter, we may process your personal data, including your email address, for the purpose of sending you our newsletter and other promotional communications.

Purpose: We process your personal data based on your consent to provide you with our newsletter and promotional communications. These communications may include updates on our products, services, and special offers that we believe may be of interest to you.

Retention: We will retain your personal data for as long as you remain subscribed to our newsletter. You may unsubscribe at any time by clicking on the unsubscribe link provided in the footer of our emails, or by contacting us directly.

  1. Aggregate Information. We may collect and retain metadata and statistical information concerning the use of the Services to operate, maintain, manage, and improve the Services. Some data may be retained on our third-party service providers’ servers in accordance with their retention policies. This retained metadata or statistical information does not identify you personally.

Data we collect when you use our Services 

This category refers to means we use to improve our Clients’ and Visitors’ experience. and our process performance for our Services.

When you access the Website or use the Services, we may process certain information about your actions related to the Services, your device, and your visit to the Website. This processing is done to provide, maintain, and improve the Services, understand user usage patterns, develop further versions and features, provide support, and ensure their protection.

  1. Online identifiers. When you visit our Website or use our Software or Services, we may process one or more of the following online identifiers: the IP address assigned to your device by your internet provider when accessing the web, information from cookies when you land on our Website, and other data collected through cookies, pixel tags, and log files. This information includes online usage data, login data (when applicable), and IP addresses.

Purposes: We obtain information from server log files and use tracking technologies, like pixel tags, on our Websites to collect Online Identifiers. We use online identifiers for various purposes: (i) As part of our legitimate interest, we use certain online information for analytics and statistical purposes (ii) We also use IP addresses many times as part of our legitimate interest to monitor, detect and prevent fraud or any automated non-human actions across our Websites and Services. The IP address also serves our legitimate interest to learn the country from which you access the Services and make sure we serve the Products and Services in the right language and in compliance with the jurisdiction in which we offer our Products and Services. (iii) In certain cases, and upon your consent, third-party cookies and tags will be used for advertising and marketing purposes of our Products and Services, including by using retargeting. 

Retention: We retain online information for as long as necessary to achieve the purpose for which it is processed, to begin with, or, until we make it Non-Personal Information, in which case, we reserve the right to retain the information without any time limitation, based on our discretion and commercial necessities.

  1. Device Information: We may collect certain information about the device from which you access the Services, such as user-agent (that includes the browser type and version, IP address, operating system type and version), device type (mobile/tablet/desktop), type and version of your operating system (MAC/PC address), and the language you use on your device.

Purposes: Based on your consent, and in certain cases, our legitimate interest, we may process device information for the purpose of the Software’s compatibility purposes, to the right device type, the relevant operating system’s version and features. 

Retention: We retain device information for as long as necessary to provide the Service’s functionality, to maintain a record of your license key and usage of the product, to associate license terms and renewals.

  1. Online activity: We also collect certain online activity information from Visitors. Under this category, we may also document in log files your clicks on actions and buttons across our Website or Services, if provided, as described under the category of “Online Identifiers”.

Purpose: We use this information for the following purposes: (i) for robots usage (ii) Based on your consent for advertising, marketing and retargeting of our Services. (iii) Based on our legitimate interest – to make the Website, Software and Services responsive and functional, to measure and calculate our payments to advertisers and to monitor and prevent ad fraud concerning our Products and Services.

  1. Software and Website Activity: we automatically record and process activities related to the Software’s usage and functionality in order to be responsive to them or allow you to revert certain actions you took such as your Site and Software use, including but not limited to performance and frequency of use, or the number of times you visit or use the Site or Software and the time you spend using it. 

Data we collect from third parties 

This category refers to data we may receive from third parties concerning the Services we provide to you.

  1. Data from companies that offer their products or services in relation to our Services or whose products or services may be linked from our service or whose products or services may be linked to their service.
  1. Data Data that may be shared with one of our affiliated companies located worldwide. We may share information about you with our affiliated companies located around the world. This sharing of data enables us to provide you with seamless services and support across different regions.
  1. Information for marketing operations provided by third-party marketing services. We may also share or receive information about you with/from third parties, including advertising and remarketing providers or similar partners. These partnerships allow us to personalize content and ads based on your interests and preferences, as well as to understand how you engage with our advertising campaigns. 

Purpose: The purpose of sharing or receiving information with/from third-party advertisers/remarketers is to tailor, target, analyze, report on, and/or manage advertising campaigns or other initiatives. These third parties may use cookies, pixel tags, or other technologies to collect information in furtherance of such purposes. 

Retention: We retain information shared or received with/from third-party advertisers/remarketers for as long as necessary to provide you with the Services or as required by applicable law. When you access and use our Services, you consent to the processing of data about you by these third-party providers in the manner and for the purposes set out in this Privacy Policy.

  1. Analytical information. We use one or more third-party analytics services, such as Google Analytics, to evaluate your use of the Services by compiling reports on activity (based on their collection of IP addresses, Internet service provider, browser type, operating system, and language, referring and exit pages and URLs, date and time, amount of time spent on particular pages, what sections of the Website or Software you visit, number of links clicked, search terms and other similar usage data) and analyzing performance metrics. These third parties use cookies and other technologies to help collect, analyze, and provide us with reports or other data. By accessing and using the Services, you consent to the processing of data about you by these analytics providers in the manner and for the purposes set out in this Privacy Policy. For more information on these third parties, including how to opt-out of certain data collection, please visit their respective privacy policies provided below. Please be advised that if you opt out of any service, you may not be able to use the full functionality of the Services.

Google Analytics: https://support.google.com/analytics/answer/181881?hl=en 

  1. We also may receive information about you from third-party social platforms. When you interact with the Website through a third-party social platform, you allow the platform to collect information about your interaction with the Website and you allow us to access or collect information made available by the platform in accordance with its Privacy Policy.
  1. Additional information as required from us to comply with legal obligations. 
  1. Any data obtained by any of the above means may be associated with other data you have previously provided to us. 
  1. Third-party advertising companies are sometimes used to help us collect this personal information. 

Cookies 

At ICL, we use cookies and other tracking technologies to enhance user experience and improve our Services through the Website or Software. Cookies are small data files that are transferred to your device via your web browser, allowing our systems to recognize your browser and capture certain information.

Cookies may be collected by us or by third-party vendors, to collect cookies to analyze how you interact with and use our Website, and Software. The information collected by these cookies includes your IP address, time of visit, whether you are a return visitor, any referring Website or App, URL, referrer, device and browser characteristics, and timestamp.

The data collected by these cookies is transmitted to and stored by the third-party vendors and is subject to their respective privacy policies. 

We also utilize other tracking technologies, such as flash cookies, embedded scripts, eTags, and web beacons, to collect and store information about your visit. This includes details such as your browser type, operating system, mobile device information, and clickstream data. Cookies are used to facilitate your site usage without requiring you to re-enter your login information, customize and enhance your website experience, monitor website usage, manage the Website, and improve our products and services. These cookies may be session cookies, which expire once you close your browser, or persistent cookies, which remain on your device until deleted. The information collected by these cookies may be used to analyze trends, direct you to the appropriate shopping cart, gather insights into visitor movements, diagnose potential server problems, investigate actual or potential security incidents, and ensure the Website’s proper functionality. Additionally, we may utilize third-party analytics tools to assist us in measuring traffic and usage trends for the service and gaining a better understanding of our users’ demographics.

Cookies opt out option

Your ability to opt out from ICL’s cookie collection. 

You can control and/or delete cookies as you wish.  You can delete all cookies already on your computer and set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences whenever you visit a site, and some services and functionalities may not work. Some of the features that make your Website experience more efficient by turning cookies off may not function properly.

You can always change your cookie preferences based on which we collected your cookies, including accepting or rejecting the cookie collection via our cookie preference feature located in our Website.

Your ability to opt out from a third party cookie collection. 

You can easily opt-out of Google’s tracking of analytics by clicking here.

You may also choose to disable or delete cookies through your browser settings, but please note that doing so may affect your user experience on our Website.

You can also learn about your options to opt-out of mobile app tracking through your device settings. For more information, see https://support.apple.com/iphone and https://support.google.com/android/.

Your browser or device may include “Do Not Track” functionality. We do not respond to “Do Not Track” signals.

Please keep in mind that, if you delete your Cookies or if you set your browser or device to decline Cookies, some functions of the Site and/or the CraneView System may not function as designed or at all.

How We Use Personal Data (Purposes of Processing)?

Personal Data is used for the following primary purposes (as may be updated from time to time): to provide and operate the Website and Services; to monitor, study and analyze usage of the Website and Services and their functionalities; to provide, personalize and improve our Services. This information helps us surface features and promotions from our partners that may interest you and us. To provide on-going customer assistance, technical support and maintain the Website and Services; to provide service announcements and notices, promotional messages and market our Services subject to applicable laws; to enforce our Terms of Use, policies and other contractual arrangements and prevent misuse of the Website and/or Services; and to comply with court orders and warrants and to take any action in any legal dispute and proceeding; to better understand your needs, both on an aggregated or inferred basis; and on an individualized basis, in order to  further develop, customize and improve our Website and Services based on Visitors’ Users and Client’s preferences, experiences and difficulties; to communicate with you and contact you to obtain feedback from you regarding the Services and Site; to disclose to third party vendors, service providers, contractors or agents who perform functions on our behalf with respect to the Website and Services; and as otherwise authorized by you.

ICL processes personal data related to your use of our Website and Software based on your consent. 

Regarding our B2B services, we process data as part of our engagement with our Clients, sometimes relying on legitimate interest. The legal basis for using your Personal Data to provide our Services is derived from our obligations as the Data Processor under the relevant Data Processing Agreement (DPA) with the respective Data Controller, as applicable. 

We process your Personal Data only when we have a legal basis to do so, which depends on the reasons for collecting and needing to use your Personal Data.

Sharing Personal Data with Third Parties

We do not sell, rent, or lease your Personal Data. We may share your Personal Data with service providers and other third parties to the extent necessary to fulfill our Services, but not for marketing purposes. Additionally, in order to provide, operate, maintain, and improve our Website and Services, and to offer additional products and features, we utilize third-party services. These services include payment processors, feedback features, support tools, operational tools, analytics, statistical tools, and more. The specific categories of these services are as follows:

  1. Hosting services and storage: We use third-party host and storage services (including cloud storage) to host our Site, and respective data and retain your Information. We require each such Processor to maintain strict privacy protection and data security policies and ensure their compliance with applicable data protection laws. However, their practices and activities are fully governed by their own privacy policies.
  1. Analytics. If you are a User and visiting our Site, we may use analytics services to help us understand how Users interact with our Site and Services.
  1. Support services. We may use, from time to time, support and help desk services to provide better and faster support, whether online or, when you contact customer support.
  1. Authentication and security. In cases where you open an account with us, we may integrate over time certain authentication services.
  1. Payment processors. When you choose to purchase one or more of our products, we may use payment processing services carrying strict security standards.
  1. CRM and mailing lists. If you are a Client or a User, we may use services to manage and secure your Personal Information, or, manage subscriptions and notifications lists.
  1. Technology partners. Some of our products and Services may include third-party technologies, widgets, or features in order to enhance a product’s functionality and expand it to include more features for you.
  1. Advertising and Retargeting: Some of our third-party services may collect non-identifiable information about your interaction with our Site. Third parties may use such information to serve and display ads when browsing other websites across the web (“Retargeting”). You can opt-out at any time of such type of advertising directly from the Ad when you encounter it.
  1. Legal Proceeding or law requirement. we may share your Personal Information with any third party if we believe that disclosure of such information is helpful or reasonably necessary to: (a) comply with any applicable law, regulation, legal process, or governmental request; (b) enforce our license agreement, terms of service or this privacy policy, including investigations of potential violations thereof; (c) detect, prevent, or otherwise address fraud or security issues; and/or (d) protect against harm to the rights, property or safety of NI, our affiliated entities, our users, yourself, and/or the public.
  1. Merger, Sale, or Bankruptcy. In the event that we or one of our affiliated entities is acquired by, or merged with, a third party entity or otherwise sells all or part of our/its assets, we may (and hereby reserve the right to) transfer or assign the Personal Information and other information we have collected or received. In such a case, we will require the acquiring entity to post its data practices and provide you with any of your rights as per the jurisdiction of your residency.

Data Security

We take the safeguarding of the Personal Data and non-Personal Data very seriously, and use a variety of industry standard systems, applications and procedures to protect the Data from loss, theft, damage or unauthorized use or access. However, although we make efforts to protect your privacy, we cannot guarantee that the Website or our Software will be immune from any wrongdoings, malfunctions, unlawful interceptions or access, or other kinds of abuse and misuse.

We also regularly monitor our systems for possible vulnerabilities and attacks, and regularly seek new ways and for further enhancing the security of our Website and Services and protection of our Visitors’ and our Users’ privacy. 

Data Retention

We retain different types of information for different periods, depending on the purposes for processing the data. We may retain Personal Data for as long as necessary in order to support our legitimate business purposes and Services, for example, for storing data, for documentation, for cyber-security management purposes, legal proceedings and tax issues.

We may store aggregated or anonymized Non-Personal Data without a time limit. In any case, as long as you use the Website and Services, we will keep information about you as provided above in this Policy, unless we are legally required to delete it, or to the extent applicable under Applicable Law – if you exercise your rights to delete the information, subject to our legal requirements.

ICL’s Region-Specific Processing of Personal Data

A Notice for EEA Residents

Depending on your country of residency, and on the type of your use of our Website (Visitor or a User), Software (User) or Services, certain rights concerning your Personal Data may be available to you. 

If you are located in the European Economic Area (“EEA”) including UK, you have certain rights with respect to your Personal Data, including:

  • the right to be informed
  • the right of access
  • the right to rectification
  • the right to erasure 
  • the right to restrict processing
  • the right to object to processing
  • the rights in relation to automated decision making and profiling.

Please contact us at: Privacy@ilcargo.com with your detailed request and sufficient information to allow us to verify you and your request, and we will process your verifiable request within the timeframe indicated in the applicable regulation. Please note, that when handling these requests, we may ask for additional information from you. you. We will make good-faith efforts to locate the data that you request to access.

When you ask us to exercise any of your rights under this Policy and the applicable law, we may need to ask you to provide us certain credentials to make sure that you are who you claim you are, to avoid phishing and/or disclosure to you of Personal Data related to others.

We may redact from the data which we will make available to you, any Personal Data related to others, if applicable.

Transfer of Data Outside of Your Territory

If you are a resident of the EEA (including UK), it is possible that your data will be transferred outside the EEA, to third parties who can assist us in our Services. We may process your Personal Data in any country in which we do business. If we shall transfer the Personal Data of an EU resident outside of the EU, we shall comply with Applicable Laws in relation to such transfer and according to our commitment under a Data Processing Agreement/Addendum (“DPA”) with the Data Controller (Clients).

We are subject to the provisions of the GDPR that protect your Personal Data. We ensure that appropriate measures are in place to maintain a comparable level of security for your Personal Data. Each data transfer outside the EEA will comply with the Commission Implementing Decision (EU) 2021/915 issued on 4 June 2021 (referred to as “SCC” and/or “Standard Contractual Clauses”), unless the data is shared with a country that has been deemed to have an adequate level of data protection. In the event of data transfer to the US, we verify whether the third party is registered in the Data Privacy Framework (DPF) program at https://www.dataprivacyframework.gov/

In any case, our transfer, storage, and handling of your Personal Data will continue to be governed by this Privacy Policy transfer and according to our commitment under the DPA with the Data Controller.

A Notice for California Residents

We hereby inform Visitors and Users that are California residents (in this section “You”, “Your”), of the following rights (by virtue of the CPRA) with respect to the Processing of your Personal Data:

To learn more about the Personal Data we collect, including the specific Personal Data categories collected, sources of collection, our purposes for collection, and the categories of service providers with whom we share Personal Data, please see the headlines above. 

We do not sell or share Personal Data for business or commercial purposes. We may share personal information or aggregated information with a third party for a business purpose. When we do so, we enter a contract that describes the purpose and requires the recipient to keep that personal information confidential and not use it for any purpose except the agreement. 

If you wish to exercise your rights concerning our third party’s disclosure aspects, please refer below to the “Exercising Your Rights” section below.

Consumer Rights

  • The CPRA grants California consumers specific rights in connection with the Personal Data collected by businesses, as described below:
  • Right to Know: You have the right to know the categories and specific pieces of Personal Data we have collected about you in the previous 12 months.
  • Right to Deletion: You have the right to request that we delete any Personal Data we have collected about you.
  • Right to Request Information: You have the right to request information about our collection, sale, and disclosure of your Personal Data from the previous 12 months.
  • Right to Opt-out of the Sale of Personal Data: You have the right to opt-out of the sale of Personal Data we have collected about you. As of the date of this Policy, we do not sell the Personal Data we have collected about you.
  • Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CPRA rights. We will not treat you differently for exercising any of the above rights.

Exercising Your Rights

To exercise any of the CPRA rights above, don’t hesitate to contact us by emailing at Privacy@ilcargo.com. We will fulfill your request within 45 days of receiving your request. Some of these rights may be subject to limitations and qualifications, such as where fulfilling the request would conflict with federal, state, or local law, regulatory inquiries, subpoenas, or our ability to defend against legal claims. We will verify your request using your email address. If you’ve created an account with us, we will also verify your request using the information associated with your account, including billing information. 

Note that we cannot respond to your request if we cannot verify your identity and confirm the Personal Data related to you. Making a verifiable consumer request does not require you to create an account with us. If you wish to use an authorized agent to submit a request to opt-out on your behalf, you must provide the authorized agent with written permission signed by you. We may deny a request from an authorized agent if the agent cannot provide to us your signed authorization demonstrating that they have been authorized to act on your behalf.

Do Not Track Signals

We do not monitor, recognize, or honor any opt-out or do not track mechanisms, including general web browser “Do Not Track” settings and/or signals.

Contact Us

For further information about this Policy, please contact us at: Privacy@ilcargo.com. 

If you have any concerns relating to this Policy, please contact us and we will make good-faith efforts to address your concerns. We are usually able to resolve privacy questions or concerns promptly and effectively. If you are not satisfied with the response you receive from us, you may escalate concerns to the applicable privacy regulator in your jurisdiction. Upon request, we will provide you with the contact information for that regulator.